Buy it. Try it.
Return & Refund Policy
Reef Research Labs wants you to be comfortable purchasing Node One. If you change your mind, we provide a straightforward cancellation and return process.
Effective August 28, 2026
The short version: Change your mind before shipment and we will refund the order. After delivery, you have 30 days to try Node One. Return it complete and without liquid damage, physical damage, misuse, or customer-caused damage.
Cancellations before shipment
You may cancel your Node One order for a full refund at any time before it is shipped. Contact Reef Research Labs at support@reeflaboratory.com or sales@reeflaboratory.com with your order information.
Once the package has been accepted by the shipping carrier, it cannot be canceled while it is in transit. Please wait for delivery and then use the return process below.
30-day returns after delivery
Node One may be returned within 30 days after delivery. Opening, configuring, or using Node One normally during that period does not remove your right to return it. We want you to have enough time to actually try Node One with your aquarium.
The return must include the Node One device and the physical accessories originally supplied with it, including the included TP-Link Tapo smart plug. Returned products are inspected after they arrive at Reef Research Labs and before the refund is issued.
If included physical items are missing, Reef Research Labs may deduct their reasonable replacement value from the refund.
Return shipping and refunds
For a normal change-of-mind return, the customer is responsible for return shipping. Original outbound shipping is not refundable after the order has shipped. There is no arbitrary restocking fee.
If the hardware is defective, the wrong item was shipped, or the order was damaged in transit, Reef Research Labs will normally cover appropriate return or replacement shipping.
Refunds are issued after the returned equipment is received and inspected. If a fully refunded Node One order included a Reef Trak Premium lifetime code, the purchase-linked code or entitlement may be invalidated or revoked when technically possible. We will not silently deduct an invented license fee from the refund.
Liquid exposure and accidental damage
Node One is designed for use around reef aquariums, but it is not waterproof and is not designed to be submerged or exposed to significant amounts of water. Normal use near an aquarium does not invalidate coverage.
Returned equipment may be inspected for evidence of liquid intrusion or other accidental damage. Damage or failure caused by the following is not eligible as a manufacturing defect or covered product failure:
- Submersion or significant water, saltwater, or other liquid intrusion
- Drops, cracked displays after delivery, or other physical damage
- Incorrect or incompatible power supplies
- Customer wiring or modification that causes electrical damage
- Opening or modifying the device in a way that causes the failure
- Misuse, intentional abuse, or unauthorized hardware modification that causes damage
Merely opening or modifying Node One does not automatically void all support or coverage. The exclusion applies when the modification caused the damage or failure.
If Node One is not working correctly
Please contact Reef Research Labs support first. We will try to resolve the issue through technical support. If the problem appears to be a hardware defect, Reef Research Labs may arrange repair, replacement, or return as appropriate.
Damage caused by liquid intrusion, accidents, misuse, or customer-caused physical or electrical damage is not considered a manufacturing defect.
Request a cancellation or return
Email support@reeflaboratory.com or sales@reeflaboratory.com with your order information and a brief description of what you need. We will reply with the appropriate next steps.